IT SUPPORT SERVICES

Managed IT support

Many businesses are struggling to keep up with rapid technological changes, and their productivity suffers as a result. A third-party vendor makes sure your IT system operates smoothly, while providing quick support and expert advice. You save money and benefit from a better user experience, improved processes and stronger security.

Organisations rely on technology that’s constantly evolving…

New products and features are hitting the market at an astonishing rate. As exciting as this is for innovation, it’s difficult for managers to put these tools to good use, without industry training. A survey by Microsoft shows that nearly 50 per cent of business owners considered technology to be their greatest challenge in 2018. The solution is to invest in a robust IT system that requires minimal effort from staff to maintain. However, companies that handle this internally often spread their resources too thin, because they need to maintain expensive infrastructure.

The downfalls of managing all of this in-house:
  • ✓ Companies spend a lot of money on internal servers, data storage and equipment.
  • ✓ Maintaining these systems is time-consuming.
  • ✓ Challenging technical problems cause significant downtime.
  • ✓ It’s difficult and expensive to hire IT professionals as full-time staff, due to major skills shortages.

Time-poor managers feel immense pressure when they try to maintain their IT, on top of everything else. They feel like they’ve failed when consumers take their business elsewhere because their needs aren’t being swiftly met, due to avoidable delays.

Thankfully you can outsource your technical and operational support to an agency that specialises in this, for a predictable monthly fee.